Privacy Policy

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our Service: To operate and deliver the RankVectors platform
• Process your requests: To crawl websites, generate link suggestions, and provide analysis
• Account management: To manage your account and provide customer support
• Communications: To send you updates, newsletters, and marketing communications (with your consent)
• Improve our Service: To understand usage patterns and improve features
• Security: To detect, prevent, and address technical issues and security threats
• Legal compliance: To comply with legal obligations and enforce our terms
• Analytics: To monitor and analyze trends, usage, and activities

Data Storage and Processing

Infrastructure Providers

We use the following SOC 2 compliant service providers to store and process your data:

• Vercel: Hosting and edge functions
• Neon Database: PostgreSQL database for project and user data
• Pinecone: Vector database for semantic analysis
• OpenAI: AI models for text embeddings and analysis
• Stack Auth: User authentication and identity management
• Better Stack: System monitoring and uptime tracking

Data Isolation

We implement project-specific namespaces and multi-tenant architecture to ensure your data is isolated from other customers. Your website content and link suggestions are never shared with other users.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, customer support)
• Business Transfers: In connection with a merger, sale, or acquisition
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly agree to share your information

Data Retention

We retain your information for as long as necessary to:

• Provide our Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete a project, we permanently delete all associated data, including crawled pages, vector embeddings, and link suggestions. When you delete your account, we delete all your personal information and project data, except as required for legal compliance.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restrict Processing: Request restriction of processing your data
• Object: Object to our processing of your personal information

To exercise these rights, please contact us at hi@rankvectors.com. We will respond to your request within 30 days.

GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under GDPR:

• Right to access: Request access to your personal information
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal information ("right to be forgotten")
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request a copy of your data in a portable format
• Right to object: Object to our processing of your personal information
• Right to withdraw consent: Withdraw your consent at any time
• Right to lodge a complaint: File a complaint with your local data protection authority

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract (Article 6(1)(b) GDPR): To provide our Service and fulfill our contractual obligations
• Consent (Article 6(1)(a) GDPR): For marketing communications, analytics, and non-essential cookies
• Legitimate Interest (Article 6(1)(f) GDPR): For service improvement, security, and fraud prevention
• Legal Obligation (Article 6(1)(c) GDPR): To comply with applicable laws and regulations

Data Protection Officer

While we are not required to appoint a Data Protection Officer under GDPR, you can contact our privacy team at privacy@rankvectors.com for any privacy-related inquiries.

Automated Decision Making

We use automated systems to analyze your website content and generate link suggestions. You have the right to request human review of any automated decisions that significantly affect you. Contact us if you wish to exercise this right.

CCPA Compliance (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your CCPA rights

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication and password hashing
• Regular security audits and monitoring
• Access controls and least-privilege principles
• SOC 2 compliant infrastructure providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hi@rankvectors.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice (such as via email).

You are advised to review this Privacy Policy periodically for any changes. Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Data Processing

For enterprise customers who require a Data Processing Agreement (DPA) or Business Associate Agreement (BAA), please contact us at hi@rankvectors.com.